We ship from our warehouses in North Carolina and Florida. On average orders are delivered within 3-7 business days. FedEx 2-day delivery + shipping insurance is also available at checkout. Please allow two weeks for delivery during holidays or sale events.
1. Easy Returns For Your Satisfaction
We take all the risk out of ordering by offering an unmatched 60 day trial. If for any reason you are not completely satisfied with your NeuroMD device, we offer a full refund less shipping.
You have 60 calendar days from the date of delivery to return your NeuroMD device. Similar to improving one's health through physical exercise, it takes time for results to accumulate. Thus, we require a 45 day minimum trial period so you give the treatment a fair chance because clinical studies show that statistically significant pain reduction can take several weeks.
To initiate a return please call customer care at 877-300-9062 or email us at Help@GetNeuroMD.com
We understand sometimes things just don’t work out and our product isn’t for everyone. If you decide to return your device before 45 days, from the date of delivery, you will incur a twenty percent (20%) Early Return Fee. Please remember all products MUST be returned in original packaging with all parts and accessories. Products returned with missing items will incur a twenty percent (20%) Incomplete Goods Fee.
If you decide to return the device after 60 days from the date of delivery, unfortunately, you will not be refunded nor will the product be shipped back to the customer. We recommend emailing or calling in to find out when your 60 day trial expires so we can assist you in determining your date. Consulting with your doctor before starting any new exercise program or treatment modality is highly recommended.
Purchases made before determining if you have any contraindications can be returned within 7 days from the date of delivery. However, you will be subject to a $14.95 restocking fee. Please keep in mind that the product must be completely sealed and unopened. If, on the other hand, the package is opened and unsealed, a twenty percent early return fee will be deducted from your refund. Extended warranties and accessories/additional replacement pads are considered all sales final and non refundable. Please do not return replacement pads. Returned replacement pads will not be refunded nor shipped back to the customer. NeuroMD needs proof of shipment to honor a refund, so please use a trackable carrier like FedEx or UPS. If a shipment is lost by the carrier in transit, NeuroMD cannot process your return without shipping verification.
2. Shipments; Delivery; Title And Risk Of Loss
We will arrange for shipment of the products to you. We only use carriers that have tracking services. Shipping and delivery dates are estimates only and cannot be guaranteed. Title and risk of loss pass to you upon our transfer of the products to the carrier. We are not liable for any delays in shipments, or lost items. We are not responsible for incorrect addresses. Please double check your address before submitting your order. Refused packages, undeliverable addresses, and packages returned to sender will be charged a return shipping fee of $14.95.
3. One Year Warranty
Your device is covered against defects in materials and workmanship for 1 year commencing on the date of delivery. If at our examination it is determined that the product failed to work due to its parts, materials, or workmanship we will repair or replace it for free, This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of the device, such as physical damage, submerging in water, or tampering with the device all of which void the warranty. If you require warranty service, please contact customer service at Help@GetNeuroMD.com. Extended warranties are non refundable. Customers must have a valid copy of their purchase receipt when inquiring about replacement or repair under warranty.
4. Advisory Statement
Any medical or health related information provided in this website is provided for educational purposes only and is not intended to constitute medical advice or replace discussions with a healthcare provider. You should not use the contents of this website for diagnosing a health or fitness problem or disease, but should always consult a physician or medical advisor.
All NeuroMD products should be used as directed by your physician and in accordance with instructions provided on the packaging of the product. Before using any medical device, read all label information and keep the carton. It contains important information. Individual results may vary. Consult your physician and follow all safety instructions before beginning any new exercise program, especially if you are pregnant, or have any medical condition. The contents on our website are for informational purposes only, and do not constitute medical, legal, or any other type of professional advice. The NeuroMD device is designed to stimulate healthy muscles in order to improve or facilitate muscle performance. Results will vary depending on starting point, goals, and proper use of the device.